PHOBS backoffice
Our booking engine comes with multilingual and multi currency back office offering a familiar environment to sales professionals. Unlimited number of properties per chain, unlimited number of accommodation units per property, virtual rooms and over-sale of the capacities are possible.
User management and security
Every system user can have different permissions, can access one or more properties and can view or change some or all of the system sections. User activity is recorded in the system log and the system admin can check at any time which user has changed, deleted or added information to the system. The reservation history log records every change made either by client or sales office. In case of dispute the changes can be restored and fully documented.
Rates
The administrator can create an unlimited number of rate plans. Rate plans can include all accommodation units or just selected ones. Each room can have a separate description, photos and sales policy. Automatic translation of sales policy is done just by checking the appropriate check box. Rates and inventory can be arranged and updated on seasonal, monthly, weekly or daily basis. The rate plans can be defined in various currencies found in your local bank's exchange rates sheet.
Reductions and supplements
All standard and non-standard discounts and supplements are supported. Board reductions, children reductions, extra person reductions, honeymoon and marriage reductions and many others can be included.
PHOBS system has an internal "discount wizard" allowing the administrator to define ANY discount variation found on the market.
The system supports the following supplements: Breakfast, HB, FB, all inclusive, baby cot, extra bed, transfers, champagne or flowers in room, internet access, and many other admin configurable supplements.
The campsite module has an internal reduction and supplement wizard that accurately calculates totals, applying all imaginable types of reductions and supplements like: car parking, boat mooring, person supplements, pets (dogs and cats separatelly), various extra charges, insurance, reservation fees if applicable, senior citizen discounts, auto-clubs membership discounts etc.
Inventory, contingent, allotments or allocation of rooms
An unlimited number of contingents or room allocations can be defined within the system. They can be accessible to all clients, or only to access code holders. Assign unlimited contingents or allotments of accommodation units to your partners. Management of all B2B sales channels from a single point of control. Contingents and allotments can be raised or decreased related to your sales partner.
Tax management
The system supports full local tax management, tax seasons, tax discounts, reservation charge, insurance and other extra charges. Where required, taxes are calculated separately from board rates.
Stop booking
The Stop booking facility can effect all of the inventory, a particular contingent of rooms, particular room, or particular partner. Stop booking fully suspends any new reservations while resetting the inventory to zero, can still produce new reservation in case that someone cancels.
Reservations system
Reservations from all sources and sales channels (GDS, IDS, ADS) land on the same reservation table. Once the reservation has been confirmed, the reservation system sends the confirmation to the client and the reservation notification to the sales office. The reservations can be sent by mail, fax or SMS. The list of reservations can be filtered, sorted and exported to Excel format for further processing. Rooming lists, transfer list or occupancy sheets can be produced and printed.
Payment/guarantee modes
PHOBS booking engine has a payment tool that can automatically charge credit cards, and transfer funds, directly to the hotel account. The system supports multiple payment gateways and multiple currencies. Credit card information is handled with maximum care and security. For security reasons the clients personal info is encrypted and kept on the secure server.
Requests and "on hold reservations"
The bookingsSystem puts on hold every reservation that does not have a valid guarantee, or required payment has not been made. The system admin can either confirm or decline such reservation subject to availability.
Dynamic packaging
Pack anything with this universal tool. Use existing rate plans or calculate new values, add transfers, sightseeing tours, cruises or other services and offer them as packages. Packages can use the existing rate plans and automatically change values as seasons change or special package rate plans can be produced. Each package can have its own inventory and sales policy.
The system monitors speed of booking, demand for each period, each property in the hotel group, and type of accommodation in each property, to enable the user a timely correction of prices and capacity on web sites, on line channels, the call center and the B2B segment.
